Shipping Policy

Thank you for shopping at Electronics Stars! We are committed to delivering your orders as quickly and securely as possible. Below is a summary of our shipping policies for Canada and the USA.

1. Shipping Locations

We currently offer shipping to:

  • Canada
  • United States

2. Processing Time

  • All orders are processed within 1-2 business days from the date of purchase.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Rates & Delivery Times

Shipping rates and delivery times vary depending on your location and the shipping method you choose at checkout. We offer standard and expedited shipping options for both Canada and the USA.

For Canada:
  • Standard Shipping: 5-7 business days
    • Rates: Calculated at checkout based on your location.
  • Expedited Shipping: 2-4 business days
    • Rates: Calculated at checkout based on your location.
For the USA:
  • Standard Shipping: 5-7 business days
    • Rates: Calculated at checkout based on your location.
  • Expedited Shipping: 3-5 business days
    • Rates: Calculated at checkout based on your location.

4. Customs & Duties

  • For international orders (including the USA), any applicable customs duties, taxes, or import fees are the responsibility of the customer and are not included in the shipping fees.
  • We recommend checking with your local customs office for more information before placing an order.

5. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
  • If you experience any issues with tracking or delivery, feel free to contact our customer support team.

6. Shipping Delays

  • While we strive to ensure timely deliveries, please note that shipping times may be impacted by weather, holidays, or carrier delays. Please allow extra time during peak seasons such as holidays.
  • In case of significant delays, we will notify you as soon as possible.

7. Free Shipping Offers

  • From time to time, we offer free standard shipping for orders over a certain amount. This offer will be displayed on our website and at checkout.

8. Incorrect or Missing Addresses

  • Please double-check your shipping address before completing your order. We are not responsible for packages lost due to incorrect or incomplete addresses.
  • If your package is returned to us due to an incorrect address, we will contact you to arrange a reshipment, and additional shipping fees may apply.

9. Issues with Shipping or Damaged Items

  • If you receive a damaged or defective item, please contact us immediately at [Your Contact Info]. We will work with you to resolve the issue by offering a replacement or a refund.
  • For any shipping-related inquiries or concerns, don’t hesitate to reach out to our customer support team.